Saturday, March 8th, 2008...11:29 pm

Did you demand overnight shipment from a Diamond employee?

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Did you demand overnight shipment from a Diamond employee? I have done  that on several occasions and it works wonders. JO always worked  miracles for me. With 4 stores getting separate shipments Heroes World always made DCD look good, but I had four consecutive orders delayed or shipped wrong during the  warehouse consolidation, so I feel your pain. This was in a most competitive market, too.

I would still say call Eric Beck, and if he doesn’t satisfy you, call Bill Neuhaus, and if he  doesn’t fix it, call Cindy Fournier, and if she doesn’t fix it, call Chuck Parker, and if that  doesn’t work, send your letter to CBG and Comics Retailer. It took me two years, but I speak fluent Diamondese. Squeeky wheel gets the grease.

Customer Service reps have absolutely no power or authority. Team Leaders do. Switch  to a Team Leader.

Rob

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