Saturday, March 8th, 2008...11:29 pm
Did you demand overnight shipment from a Diamond employee?
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Did you demand overnight shipment from a Diamond employee? I have done that on several occasions and it works wonders. JO always worked miracles for me. With 4 stores getting separate shipments Heroes World always made DCD look good, but I had four consecutive orders delayed or shipped wrong during the warehouse consolidation, so I feel your pain. This was in a most competitive market, too.
I would still say call Eric Beck, and if he doesn’t satisfy you, call Bill Neuhaus, and if he doesn’t fix it, call Cindy Fournier, and if she doesn’t fix it, call Chuck Parker, and if that doesn’t work, send your letter to CBG and Comics Retailer. It took me two years, but I speak fluent Diamondese. Squeeky wheel gets the grease.
Customer Service reps have absolutely no power or authority. Team Leaders do. Switch to a Team Leader.